pleased We are so pleased with our art and our experience. After ordering several plaque mounted prints, they arrived damaged and we were very impressed by the professional and caring way the issue was resolved. Lots of email communication to keep us in the loop with the damage claim - the shipping company responsible for the damage. KeenArtMedia went above and beyond to make sure our replacement art arrived safe and sound. Not only is their work beautiful but the customer service is superior too.
Denaige M., Calgary | my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | I have been extremely happy with the frames I have ordered. They were well made and looked exactly as I thought they would. I was notified when they were shipped and given tracking instructions.
Bonnie, | impressed ... Just wanted to let your company know how impressed my husband and I were with your quality. We received our 24X36 (i think it was) wedding portrait and were so overwhelmed with how great the product looked (much better than the original photo) as well as the quickness it came. We will definitely be ordering more photos from you in the future.
Thanks so much!
Erika P., |