my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | pleased We are so pleased with our art and our experience. After ordering several plaque mounted prints, they arrived damaged and we were very impressed by the professional and caring way the issue was resolved. Lots of email communication to keep us in the loop with the damage claim - the shipping company responsible for the damage. KeenArtMedia went above and beyond to make sure our replacement art arrived safe and sound. Not only is their work beautiful but the customer service is superior too.
Denaige M., Calgary | excellent framing quality Printing and framing quality are excellent, and the delivery was amazingly fast! Thank you so much!
John Bentley, Vancouver | Response was incredible I thought customer service was a thing of the past however dealing with CanadaOnCanvas has changed that. I received a frame that was not square and contacted customer service. They were apologetic and immediately corrected the order with no problem. Their personal attention and speedy response was incredible. It was a relief to know that there is still a comoany that honours and respects customers.
Julie H, Campbellcroft, Ontario |