I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | THANK YOU just a note to say THANK YOU for all the beautiful frames. Your company’s work is outstanding and the frames really make my pictures “pop”. So easy to order and pay on-line, and dimensions are accurate to the mm. on speedy delivery. I’m so impressed with your company and your products. Thank you – will be back again and again.
Dan, Calgary | Thanks for everything! They\'re just so much fun to look at! Not to mention, I didn\'t have to pay for shipping nor was the process to get this done on time difficult. Thanks for everything!
Jessica, Yellowknife, NT | customer service Hi there, I just wanted to say how please I am with your customer service. Thank-you very much for creating such beautiful products.
Kristin C., Smithers |